Returns and Refund Policy
Effective Date: 14/10/2023
At EUNOIA Healing Crystals, we take great pride in offering you natural and ethically sourced crystals of the highest quality. Your satisfaction is important to us, and we strive to ensure a smooth and enjoyable shopping experience. However, we understand that there may be instances where a return or exchange is necessary.
Return and Exchange Eligibility
We offer a return or exchange policy within 7 days of the delivery date, but with the following conditions:
- Damaged or Incorrect Items: We will accept returns or exchanges only if the crystal was delivered in a damaged or broken condition, or if we inadvertently delivered the wrong package as per your order.
Conditions for Returns and Exchanges
To be eligible for a return or exchange, you must adhere to the following conditions:
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Timely Notification: You must notify us of the issue within 7 days of receiving the crystal.
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Photo/Video Proof: It is mandatory to provide photo or video evidence of the damaged or incorrect item. We kindly request that you document the unboxing process.
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
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Contact Us: Reach out to our customer support team via email at [[email protected]] within 7 days of receiving your order.
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Provide Evidence: Attach clear photos or videos of the damaged or incorrect item, including the unboxing process.
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Wait for Approval: We will review your case and inform you if your return or exchange is approved.
Refund or Replacement
If your return or exchange is approved, we offer the following options:
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Refund: You will receive a refund for the purchase price of the item, which will be processed within [5-7] business days.
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Replacement: We will send you a replacement of the correct item, if applicable.
Non-Returnable Items
Please note that we do not accept returns or exchanges for reasons other than those specified above. The following items are non-returnable:
- Items that have been used, damaged due to mishandling, or altered in any way by the customer.
Contact Us
If you have any questions or concerns regarding our Returns and Refund Policy, please don’t hesitate to contact our customer support team at [[email protected]].
At EUNOIA Healing Crystals, we are committed to providing you with the best products and service. Thank you for choosing us as your source for healing crystals.